I've had enough with my local McDonald's, to put it mildly. There never seems to be a time when the ice cream machines are operational, the workers are highly inefficient, and the place isn't open 24 hours as advertised. Luckily in America there's an overabundance of McDonalds's locations that I could go to as an alternative, but this particular location is pretty unreliable.
Whenever I'm craving a chocolate shake or M&M Mcflurry, Bartlett McDonald's never comes through for me. The machines are always "broken" no matter what. This happens so often that I go out of my way to the neighboring town to their McDonald's location. It's truly infuriating, because this other location always has their ice cream machines operational. I did some research, and a source attached below informed me that McDonald's ice cream machines require specifically trained people to fix these machines, which could take months. Whether that's true in this case, who knows. Also, the last 2 times I've went to my McDonald's past midnight, once in August and once around Thanksgiving, the credit card machines are "broken." I have cash on me, but I don't want to pay cash, especially if my order is $20+ since I'm ordering for multiple people. You might as well be closed if your credit card machine doesn't work. I've been to many other McDonald's and haven't had nearly as many problems as this specific location.
If you ever crave some McDonald's ice cream or want to use your credit card to pay in the drive-thru, my advice is to avoid the McDonald's in Bartlett, IL. There are many other nearby locations that are totally operational and efficient.
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